You can cancel any trip yourself from your trip page. The refund is calculated automatically and sent back to the payment method you used.
| When you cancel | Refund |
|---|---|
| More than 48h before pickup | 100% — full refund |
| Between 24h and 48h before pickup | 50% of the rental (service fee not refunded) |
| Less than 24h before pickup, or after the trip starts | No refund |
Open Trips, select the booking and tap “Cancel booking”. Before confirming you see exactly how much comes back to you.
If a deposit hold was placed on your card, it is released automatically when you cancel. Depending on your bank it can take a few business days to disappear from your statement.
Card refunds usually arrive in 5–10 business days. PIX and Boleto refunds follow Mercado Pago timelines.
If the host cancels, you always receive a 100% refund, regardless of the timing.